To achieve these objectives, Sitesi developed a completely bespoke web portal tailored to the ordering and partnership processes used by Dawn Clarke Designs.
Each boutique is provided with its own secure portal access, ensuring users can view the information and orders relevant to their business. Multiple users can also be associated with a boutique where required, making the system suitable for partners with larger teams.
Boutiques can create new orders directly through the portal, choosing between standard-size and bespoke garments.
The custom ordering process captures all of the information Dawn Clarke Designs needs, including customer details, important dates, garment selection, sizing and measurements, as well as specific customisation requirements.
Boutiques can also add additional notes, special requests and supporting documents or images, ensuring the Dawn Clarke Designs team has comprehensive information from the outset.
Rather than relying on emails or separate records to find out where an order is up to, boutique partners can access dedicated Orders in Progress and Order History areas.
Each order displays key information including its order number, status, date, customer details and specifications, giving boutiques a clear overview of both current and previous orders.
On the administration side, Dawn Clarke Designs can manage each order through a defined workflow, progressing it from New and Accepted, through In Progress and Sign Off, before marking it as Delivered.
When an order status is updated, the system automatically communicates the change, helping keep customers and boutique partners informed without relying entirely on manual updates.
The portal integrates with Stripe to securely manage payment information. Boutique partners can add their payment details during account setup, with the sensitive card information handled securely through Stripe rather than being stored or processed directly by the portal.
This creates a smoother process when payments need to be taken against approved orders.
A dedicated resources section gives boutiques quick access to useful supporting information, including measurement guidance.
This means important information is available directly alongside the ordering system, helping boutiques provide accurate information when preparing bespoke orders.
The Dawn Clarke Designs team can create and manage individual boutiques through the administration area, including their contact and address information and relevant agreements.
Users can then be assigned to the appropriate boutique with specific access permissions, giving Dawn Clarke Designs greater control over who can access the portal and what they can see.
Boutique partners can contact Dawn Clarke Designs directly through the portal using a dedicated contact form, providing another straightforward way to ask questions about an order or request support.
The new Dawn Clarke Designs portal provides a single digital environment for managing the relationship between the business and its boutique partners.
Rather than adapting the business around an off-the-shelf platform, the portal has been developed specifically around Dawn Clarke Designs’ processes – creating a system that works for both their internal team and the boutiques they partner with.
At Sitesi, we don’t just build websites. We develop bespoke web applications and portals designed to solve real operational challenges.
Whether you need a customer portal, ordering system, partner platform, internal management system or a completely bespoke web application, we can design and develop a solution around the way your business works.
By bringing processes, information and communication into one central platform, we can help make everyday tasks simpler for your team, customers and partners.
Contact us today to discuss how a bespoke web application could help streamline your business and create a better digital experience for the people you work with.
